Agenda
10:00 AM - 10:05 AM
Opening Keynote
Powering India's D2C ecosystem

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Shradha SharmaFounder & CEO,
YourStory
10:05 AM - 11:04 AM
Panel discussion
The Great Indian D2C Story

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Aman Gupta
Co-founder & CMO,
boAt Lifestyle
Ananth Narayanan
Founder & CEO,
Mensa Brands
Vineeta Singh
Co-founder & CEO,
SUGAR Cosmetics
Shradha SharmaFounder & CEO,
YourStory
11:00 AM - 11:18 AM
Keynote
Cracking the D2C code

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Ajith Pai
Chief Operating Officer,
Delhivery
11:15 AM - 12 :13 PM
Fireside chat
Unlocking next-phase of growth for India's $100Bn D2C Movement

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Harshil MathurCo-founder & CEO, Razorpay
Varun AlaghCEO & Co-founder, Mamaearth
Madanmohan RaoResearch Director,YourStory
12:00 PM - 12:30 PM
Leadership talks
Powering India's D2C Commerce with Vernacular Content

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Bimal Kartheek RebbaCo-founder, Trell
Shradha SharmaFounder & CEO,
YourStory
12: 30 PM - 1: 53 PM
Panel discussion
Essentials of building a sustainable D2C business

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Sahar Mansoor
Founder & CEO,
Bare Necessities
Pallavi Utagi
Founder and CEO,
SuperBottoms
Aishvarya Murali
Founder,
The Unbottle Company
Shauravi Malik
Co-founder,
Slurrp Farm
Gita Ramanan
Co-founder & CEO,
Design Cafe
Dipanjan Basu
Partner,
Fireside Ventures
Aiyappa Somayanda
Head, Brands of
New India,
YourStory
1:50 PM - 2:59 PM
Masterclass
Marketing deep dive: How to leverage WebEngage for businesses

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Jesse George
Customer Success Manager,
WebEngage
3:00 PM - 3:30 PM
Panel Discussion
Scale and solutions

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Gaurav Mangla
Co-founder & CEO,
Pickrr
Akash Gehani
Co-founder,
Instamojo
Prabhkiran SinghFounder & CEO,
Bewakoof
Kapil Makhija
CEO,
Unicommerce
Shankar Prasad
Founder & CEO,
Plum
Priya Sheth
Senior Anchor & Producer
YourStory
10:05 AM - 10:24 AM
Fireside chat
Adopting the 'house of brands' model

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Nitin Agarwal
CEO,
GlobalBees
Madanmohan Rao
Research Director,
YourStory
10:20 AM - 11:08 AM
Panel discussion
Disrupting D2C space: Meet the category creators

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Shantanu Deshpande
Founder & CEO,
Bombay Shaving Company
Chaitanya Ramalingegowda,
Director and Co-founder,
WakeFit.Co
Vikas Bagaria
Founder,
Pee Safe
Mohit Kumar
Founder & CEO,
BusinessOnBOT
Aiyappa Somayanda
Head, Brands of New India,
YourStory
11:05 AM - 11:41 AM
Masterclass
Scaling D2C brands with the power of Conversational Commerce

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Gaurav Kachhawa
Chief Product Officer,
Gupshup
11:40 AM - 11:54 PM
Fireside chat
Helping D2C brands ride the sustainability wave

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Dhwani Mehta
Co-founder & CEO,
Ecovia
Madanmohan Rao
Research Director,
YourStory
11:50 PM - 12:43 PM
Panel discussion
Being secure in the fast paced D2C world

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Venkataramani K
Managing Director & CEO,
Health & Glow
Revant Bhate
Co-founder & CEO,
Mosaic Wellness
Abhijeet Gaur, General Manager,
E-Commerce,
Bureau.ID
Venkatesh Sundar
Founder & Chief Marketing Officer,
Indusface
Madanmohan Rao
Research Director,
YourStory
12:40 PM - 1:46 PM
Panel discussion
Re-thinking supply chain design for D2C & omni-channel brands

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Rajaganesh Sethupathi
Head - Enterprise Solutions,
Delhivery
Lokesh Gupta
VP - Supply Chain, Wakefit.co
Maruthy Ramgandhi
CPTO,
Bewakoof
Vedang Patel
Co-founder,
The Souled Store
Taran Chhabra
Founder,
Neemans
Sindhu Kashyap
Associate Editor,
YourStory
1:45 PM - 2:11 PM
Masterclass
Magic Checkout: Unlock Growth For Your Business

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Gaurav Dadhich
AD & GM, Checkout,
Razorpay
Devesh Gupta
Product Marketing Manager,
Razorpay
2:10 PM - 3:08 PM
Panel discussion
Importance of understanding your customer today

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Vivek Prabhakar
Founder,
Chumbak
Bhavik Vasa
Founder & CEO,
GetVantage
Sankalp Mehrotra
Vice President of Monetization,
Flipkart
Jivraj Singh Sachar
Host,
Indian Silicon Valley Podcast
10:00 AM - 10:50 AM
Leadership talk
Delhivery For D2C

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Sandeep Barasia,
Executive Director & Chief Business Officer,
Delhivery
Shradha SharmaFounder & CEO,
YourStory
10:50 AM - 11:27 AM
Fireside chat
Decoding 'meaty' success

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Abhay Hanjura
Co-founder,
Licious
Vivek Gupta
Co-founder,
Licious
Sindhu Kashyap
Associate Editor,
YourStory
11:25 AM - 12:00 PM
Leadership talk
How Pickrr is winning the fulfillment arms race

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Rhitiman Majumder
CMO & Co-founder,
Pickrr
Shradha SharmaFounder & CEO,
YourStory
12:00 PM - 12:36 PM
Masterclass
Immersive, interactive, innovative: Taking social commerce to the next level

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Bimal Kartheek Rebba
Co-founder,
Trell
12:35 PM - 12:53 PM
Fireside chat
Building a D2C brand on marketplaces

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Chanakya Gupta
Vice President - Strategic Partnerships & Brand Accelerator, Flipkart
Priya Sheth
Senior Anchor & Producer,
YourStory
12:50 PM - 1:35 PM
Panel discussion
Innovative customer engagement approaches for D2C brand

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Srinivas B Vijayaraghavan
VP Marketing,
Gupshup
Samriddh Dasgupta
Chief Marketing Officer,
Heads Up For Tails
Malika Datt Sadani
Founder & CEO,
The Moms Co.
Varnika Gupta
Director - Content, Brand Solutions,
YourStory
1:35 PM - 2:02 PM
Masterclass
Fundraising in the new normal

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Bhavik Vasa
Founder & CEO,
GetVantage
2:00 PM - 2:48 PM
Fireside chat
Key Trends and Innovations in Payments & Neo- Banking that will drive hyper growth for D2C Businesses

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Vedanarayanan Vedantham
Head,
SME & Start-up Business
Shashank Mehta
Head,
RaazorpayX
Aiyappa SomayandaHead, Brands of New India, YourStory
2:45 PM - 3:35 PM
Panel discussion
Small steps, giant leaps - The next wave of Indian D2C Superstars

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Akshay Varma
Co-founder,
Beco
Raunaq Singh Anand
Co-founder,
FlexNest
Arman Sood
Co-founder, Sleepy Owl Coffee
Ahana Gautam
CEO & Co-founder,
Open Secret
Dharmishtha Goenka
Founder & CEO,
Praakritik
Aiyappa Somayanda,
Head,Brands of
New India,
YourStory
10:00 AM - 10:26 AM
Fireside chat
The power of storytelling in commerce

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Darpan Sanghvi
Group-founder & CEO,
Good Glamm Group
Sindhu Kashyap, Associate Editor, YourStory
10:25 AM - 10:54 AM
Fireside chat
Making life affordable for the next billion

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Lizzie Chapman
CEO & Co - founder,
ZestMoney
Varnika Gupta
Director - Content, Brand Solutions,
YourStory
10:54 AM - 11:03 AM
Keynote
Managing Customer Engagement and Retention

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Harminder Ari
Vice President - India Sales,
WebEngage
11:03 AM - 11:42 AM
Masterclass
Application security playbook for D2C brands

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Venkatesh Sundar
Founder & Chief Marketing Officer,
IndusFace
11:42 AM - 12:01 PM
Fireside chat
Why this is India's decade and what the future holds

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Abhijit Bose
Head of India,
WhatsApp
Shradha Sharma
Founder & CEO,
YourStory
12:00 PM - 12:32 PM
Fireside chat
From 0 to Exit: The Journey of a D2C founder

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Arjun Vaidya
Ventures Lead - India,
Verlinvest
Aiyappa Somayanda
Head, Brands of New India,
YourStory
12:30 PM - 1:16 PM
Panel discussion
The D2C payments playbook:
Improving the payment experience for D2C

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Khilan Haria
Head of Payments Products,
Razorpay
Swagat Sarangi
Co-founder,
Smytten
Gaurav Khatri
Co-founder,
Gonoise.com
Nitin Agarwal
Co-founder & Chief Growth Officer,
UpScalio
Manish Chowdhary
Co-founder,
WOW Skin Science
Varnika Gupta
Director - Content, Brand Solutions,
YourStory
1:15 PM - 1:46 PM
Panel discussion
Made in India ... for the world!

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
Pushkar Shukla
Co-founder & Managing Director,
Beatitude
Shivani Poddar
Co- Founder & CEO,
FabAlley & Indya
Jatin Gujrati
Business Head,
Vedix
Dilip Gopinath
Senior Vice president and Startup Lead,
HSBC India Commercial Bank
Priya Sheth
Senior Anchor & Producer,
YourStory
1:45 PM - 2:20 PM
Fireside chat
How startups can be more culturally relevant

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Doug McMillon, President and CEO, Walmart
A Appadurai
Country Manager- Graphics Solutions Industrial Business,
HP
Madanmohan Rao
Research Director,
YourStory
10:20 AM - 10:50 AM IST
Panel discussion: Brand stories

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Jeyandran Venugopal, CPTO, Flipkart
Albinder Dhindsa
, Co-founder, Grofers
Kapil Bharati
, Co-Founder, Delhivery
Shradha Sharma
, Founder & CEO, YourStory (Moderator)

In the last decade or two, India witnessed a surge of new brands in every space. However, what does it take to be a brand and sustain in this crowded market?   In the session, you will hear from these brands on how to succeed in this dynamic market.

Key Takeaways:
  • The Indian retail landscape
  • Creating a data & metrics-driven solution
  • Learning from successful deployments
  • How the pandemic has changed the industry
10:50 AM - 11:30 AM IST
Panel discussion: Role of AI in retail tech

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Ankit Agarwal, Partner, McKinsey & Company
Ranjan Kumar, CEO, Entropik
Ashwini Asokan, Founder and CEO, Vue.ai
Kishore Mardikar, Chief Marketing Officer, Tata Unistore
Priyadeep Sinha, Founder & ex-CEO, Kidovators (Moderator)

Artificial Intelligence is increasingly taking over traditional analytics in the data-driven retail industry. In 2021, 28% of retailers have deployed AI solutions, as compared to that of 4% in 2016. Here, let us learn from the experts on what changes AI is bringing to the retail industry.

Key Takeaways:
  • Decoding user persona and what they are looking for
  • Socioeconomics of new users
  • Creating immersive technology to target Millennials and Gen Z
  • Personalizing and social marketing to engage the target segment
11:30 AM - 11:55 AM IST
Fireside chat: Learning from eCommerce: The post-pandemic playbook

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Hari Menon, CEO and co-founder, BigBasket

The pandemic-induced lockdowns resulted in pivoting consumer behavior and rethinking of business process and delivery. eCommerce played a key role and answered the roll call of the nation, which brought immense learning. In the session, we go through challenges and learnings for businesses during the pandemic and how that is shaping eCommerce.

Key Takeaways:
  • Decoding user persona and what they are looking for
  • Socioeconomics of new users
  • Creating immersive technology to target Millennials and Gen Z
  • Personalizing and social marketing to engage the target segment
11:55 AM - 12:25 PM IST
Panel discussion: From seed to scale - start-up funding stories

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Rajan Anandan, Managing Director, Sequoia Capital India and Surge
Manoj Kohli/Sumer Juneja
, Country Head - Softbank India
Vani Kola
, Kalaari Capital
Shekhar Kirani
, Accel
Rajul Garg
, Founder and Managing Partner at Leo Capital (Moderator)

India continues to be the land of opportunity and the apple of investor’s eye. In 2021, Indian start-ups have already raised more than USD 10 billion and have created 15 more unicorns. In this session, you will learn how investors see this landscape and its evolution in the future.

Key Takeaways:
  • The retail funding landscape
  • Early seed and angel funding strategies
  • The retail enablers and innovators - emerging technologies
  • What enterprises and venture capitalists want from retail start-ups
  • Recent mergers and acquisitions
12:25 PM - 12:55 PM IST
Panel discussion: The age of social commerce

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Vidit Aatrey, Founder and CEO, Meesho
Abhijit Bose
, India Head, WhatsApp (Modertor)
Ajit MohanModertor:

First there was eCommerce, followed by social networking at scale, and now the perfect evolution - Social Commerce. But, what is social commerce? Is it a millennials trend? Or is it the way forward for retail industry? Through this conversation, you will understand this industry and its nitty-gritties.

Key Takeaways:
  • What is social commerce?
  • What are the stats and key insights based on data?
  • Role of Influencers
  • Social shopping through native and immersive experiences
12:55 PM - 1:25 PM IST
Fireside chat: Applying technology to sustainability

A riveting conversation on the paradigm shifts in education system and the role of regenerative technology. Explore how natural resources are utilized in the remote regions of Ladakh, to pave way to sustainability and bring in eco-solutions.

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Andrew Ng, Founder and CEO, Landing AI
Key Takeaways:
  • Personalization across channels and customer touchpoints
  • Use of data and the underlying security requirements
  • Use of AI and human insight to create personalized experiences
  • Personalization as a retention lever
10:20 AM - 10:50 AM IST
Panel discussion: The future of loyalty programs

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Ignacio Caride, VP eCommerce, Wal-Mart de Mexico
Gautam Kaushik
, MC & CEO, Payback
Pratik Pal
, CEO, Tata Digital
W+/Sams
Praveen Sharma
, Customer Product Head (Moderator)

Nearly every retailer has a loyalty program to drive customer engagement, build a sticky customer base, and increase lifetime customer value. This session covers how some of these programs embraced technology to create true value through seamless and personalized loyalty experiences.

Key Takeaways:
  • Overview of loyalty programs that build customer trust
  • Building a high-value reward program
  • Tech enablers for accumulations and redemptions
  • Customer redemption patterns and opportunities
10:50 AM - 11:10 AM IST
Masterclass: Design thinking for retail

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Valerie Casey, Head of design, Walmart/Apple

‘What do my customers really want?’ is the most important question for every retailer. This session focuses on how design thinking, through user research and prototypes, evaluates and anticipates gaps to build great and seamless customer experiences.

Key Takeaways:
  • Design thinking for retail
  • Putting customer at the center of all design decisions
  • User experience during the need for social distancing
  • Building human interfaces for the future
11:10 AM - 11:45 AM IST
Fireside chat: More women in tech - building greater diversity

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Dr. Geetha Manjunath, Founder & CEO, NIRAMAI
Sindhu Gangadharan
, SAP
Sonia Parandekar
, Head of Engineering for Commerce, Atlassian
Prashanti Bodugum
, Vice-President, Technology and Centre Head, Walmart (Moderator)

Organizations are beginning to realize that a diverse workforce offers business a competitive advantage. While diversity and inclusivity has made some gains in the last few years, it still has a long way to go. Here, industry leaders will talk about closing this diversity gap, empowering women leaders, addressing skills, and mentoring gap at the grass roots.

Key Takeaways:
  • Building a culture that promotes diversity at workplace
  • Barriers to gender diversity and bridging the gap
  • Role of STEM education in narrowing the gender gap
  • Mentoring and networking to improve gender diversity in leadership positions
11:45 AM - 12:25 PM IST
Panel discussion: Building the new consumer machine

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Tejas Vyas, Head of Product and Design at Bigbasket.com
Anuj Rathi
, VP, Product, Revenue, Growth, Swiggy
Prajwal Barthur
, Vice President Of Products, InMobi
WM Leader - Priya Subramani
(Moderator)

Digital transformation of products in India is at an inflection point with the potential for mass adoption. In this session, you will understand how some of the leading companies are creating products that are loved by a billion customers. 

Key Takeaways:
  • Product Grid: Trends in India
  • Dissecting the customer journey
  • Metrics that matter in the journey of a product
  • Playbooks for creating successful products
12:25 PM - 12:45 PM IST
Fireside chat: The future of payments and blockchain in retail

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Jaspreet Bindra, Founder, Digital Matters (Moderator)
Jaynti Kanani/Sandeep Nailwal/Anurag Arjun, Co-founders, Polygon

Blockchain is emerging as an alternative to modern mainstream currency. This fireside chat is about how distributed ledger technology is helping lower costs and speed of transaction, which includes deeper analysis into the future of blockchain and its impact on payments in the retail industry.

Key Takeaways:
  • Overview and current landscape of blockchain
  • Opportunities in payments for retail
  • Interoperability and security-as-a-service
  • How cryptocurrency is transforming retail
12:45 PM - 1:25 PM IST
Panel discussion: Bridging the retail tech skill gap

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Karthik Ramanna, Director, University of Oxford
K. Srikrishna, Professor, Northeastern University, USA
Hari Krishnan Nair, Co-Founder, Great Learning
Krishna Kumar, Founder, Simplilearn
Sudeep Relhan, HR Head, Walmart Tech (Moderator)

The supply-demand mismatch of emerging IT skills has led to a gap that impacts business competitiveness. Listen to the expert panel on how traditional institutions and new age Ed-tech companies are evolving their curriculum and processes to meet the skill gaps of the future.

Key Takeaways:
  • Upskilling and reskilling in tech industry for retail
  • Changing training needs of the workforce during the pandemic
  • Emerging skills needed due to Automation and AI
10:20 AM - 11:40 AM IST
SparkTech Showcase pitches

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Ignacio Caride, VP eCommerce, Wal-Mart de Mexico
Gautam Kaushik
, MC & CEO, Payback
Pratik Pal
, CEO, Tata Digital
W+/Sams
Praveen Sharma
, Customer Product Head (Moderator)
11:40 AM - 12:40 PM IST
India Innovators' Showcase

Delve into insights from XXX latest research that addresses why consumer-facing businesses struggle to become truly customer-centric, data driven organizations and what needs to change to overcome the structural, cultural and technological obstacles.

Valerie Casey, Head of design, Walmart/Apple